This policy is effective from the 18th May 2018.
What information does Family History Gifts collect from its Users?
We collect personally identifiable data so we can provide services to you. This may include but is not limited to name, postal address, mobile and telephone numbers, and email addresses; encrypted and invisible credit/debit card information is sent to us via Paypal and Stripe. Users may provide all such information voluntarily through our contact form, shopping cart facility, email messages sent to Family History Gifts, Tawk.to Chat facility, and telephone, etc.
Family History Gifts will also collect other types of non-personally identifiable information typically that of referral URL’s, users’ Internet Protocol (IP) addresses, users’ use of website, information about the browsers used by the user, including Android and Mobile network browsers etc. Some of this information is collected through Cookies. These are small pieces of data that are sent to your browser from a web server and are stored on your computer’s hard drive and help us identify you as the user. You have the choice to accept or reject our Family History Gifts cookies by clicking on the notice as the top of the website.
What information does Family History Gifts collect from You the Buyer, the Gift Recipient or the Gift recipient’s family?
In order for us to provide our services Buyers and Gift recipients are required to supply their name, postal address, mobile and telephone numbers, and email addresses. They may also be required to provide their date and place of birth and can optionally provide their date and place of marriage. Extended living family of the gift recipient must provide permission by completing a permission form for us to include their full names, dates of birth, place of birth, date and place of marriage in a printed report, digital family tree file, and private online family tree.
Extended family can be qualified as thus:
- children and their spouses,
- siblings and their spouses,
- nieces/nephews and their spouses,
- aunts, uncles, cousins, and their spouses etc.
All individuals under 16 must have signed consent of parent/guardian.
Gift recipients are exempt from consent (see Legitimate Interest below).
We may also collect and include on behalf of the gift recipient, photos of living individuals, details of their hobbies, employment, and affiliations.
We use Google Analytics to monitor the users who visit our website to improve our services. To do this Google Analytics records the actions of users on our website. We use software to anonymise your IP address and use alphanumeric database IDs when you make an order or click on an area of the website. This means your actions cannot be identified as belonging to you.
How does Family History Gifts use the information it collects?
Family History Gifts uses information in order to provide specific services and offer updates and support to You/the User. If you order or are given our services as a gift or if you are a member of the gift recipient’s extended family your name, date and place of birth, your marriage date and place of marriage are used to research a family tree, print a family tree, and store a family tree digitally. We do not consider information about extended family (apart from living parents and grandparents) as legitimate interest and as a consequence extended family are required to give their express permission for Family History Gifts to use their information for your/the gift recipient’s family tree.
Right of Access. If you are a member of the customer/gift recipient’s family or you are the customer or gift recipient and your information has been used without your express permission or you wish to have it removed, amended, or provided to you in full, contact us at [email protected] or [email protected] if you wish for it to be removed or telephone 07788647670. We will respond within one week
As part of our research service you or the gift recipient will receive research updates by third party email. You can decide NOT to receive such emails by contacting us at [email protected] or [email protected]. Please note however that we do not provide an update service other than by third party email.
We may also use your information to answer queries and resolve issues regarding your account and payments.
Does Family History Gifts disclose User/Your information to third parties?
How does Family History Gifts protect Your security?
We employ security monitoring throughout our site including encryption software, firewalls, anti-hacking tools, password protected access to personal information, limited access to personal information, safe disposal of personal information, and encrypted transfer of sensitive data submitted by the user through Family History Gift’s shopping cart, contact forms, application forms etc. There may be security limitations, which are beyond Family History Gifts’s control. While Family History Gifts cannot guarantee that loss, misuse or alteration of data will not occur, we make every effort to prevent such compromises.
How long does Family History Gifts keep your/user information?
As a user of Family History Gifts your information which will include your name and postal address, and may include your email, mobile or telephone will be kept in accordance with legal business and tax purposes for a period of six years. After which time your information will be disposed of responsibly.
All email correspondence and contact details written by or used by you or the user to contact us while services are undertaken by Family History Gifts are kept until the contract between you or the user and Family History Gifts have been completed. At the end of the contract all correspondence and user details are deleted unless required by law.
Personal data about you, the Gift Recipient, the Gift Recipient’s extended family are kept by Family History Gifts for 12 months after the completion of research in order to facilitate further research should you or the Gift Recipient require it and after such time as expired, the personal data is destroyed.
All online information created by us as part of the update service is destroyed at the completion of research.