COVID-19 Update

Family Tree Research Services

For those with English/Welsh origins we are able to offer a service since the resumption of document orders in government departments. However, due to new shop orders for research, you will find some items ‘out of stock’ and they will remain so until we have cleared those projects. We still expect to encounter delays for other document delivery services so there may still be DELAYS to our delivery to you. We strongly advise against ordering a research package for a specific birthday etc.

Scottish Research

For those who wish for us to trace their Scottish family trees, record offices and archives have partially reopened. This partial opening affects us during the initial stages of research because we cannot access the necessary documents for the period 1920 – present without some delays.

GENEALOGY EXPERIENCES (Updated 14 April 2022)

Expiry Dates

From the outset we were flexible with regards to expiry dates on our genealogy gift experience vouchers.

 

We implemented extensions during lockdown and as a consequence we now have a large backlog of genealogy experiences to complete.

 

Since there has been no further lockdowns, and due to the fact that we resumed genealogy experiences in September 2021, there will be no further voucher extensions.

 

We need to clear the backlog and start selling new experiences to earn a wage and pay our bills.

 

If you have an experience that expires in 2022 you will need to book and complete your experience by 31st December 2022. So even if your experience expires in September 2022 for example, you will still have until 31st December, but you must complete your experience by this date or lose it.

 

You must accept to have your experience in our new locations as per the ‘Force Majeure’ clause in our Terms & Conditions which was in place when the buyer bought your experience.

 

See below for ‘Force Majeure.’ 

Booking a Genealogy Experience

You can make a booking online. Please be aware your genealogy experience will not take place at an archive or library.

 

Instead we are currently using the historic Sloane Club/Place and other luxury venues such as boutique hotel, Andaz, among other venues for our genealogy experiences.

 

Two of the venues we are currently using for Genealogy Experiences….

 

 

Force Majeure

As part of our Terms & Conditions we have a clause called a ‘Force Majeure’ which basically means an Act of God or ‘any other matter or cause beyond the control of Family History Gifts’. This clause has now been enacted.

 

What this means is that as a Force Majeure event has occurred, we at Family History Gifts are solely limited to providing the customer with a gift experience of some kind, not necessarily what is advertised.

 

Due to the closure of the record office we used before COVID, under the Force Majeure clause in our Terms & Conditions, we reserve the right to conduct your genealogy experience in alternative locations (see above).

 

REFUNDS

Because the Force Majeure was already in place as part of the Terms & Conditions when the buyer purchased the genealogy experience, there are no refunds for genealogy experiences due to COVID.

 

Instead you have the following options open to you:

  • Sell the genealogy experience  (all we need to know is the name of the buyer).
  • Exchange your genealogy experience for a voucher which can be used with any of our products/services in our shop.

If you wish to exchange your genealogy experience for a voucher to cover other services, contact us by email with a request. Here are the services available to you:

  • Online genealogy experience (all you require is a webcam) with research & advice session.
  • Research and advice from a professional genealogist – if you are stuck with one area of your family tree we can undertake research for you and offer advice.
  • Printing your tree.
  • Tidying your tree and arranging it in the correct format complete with academic level citations.
  • Digitising your tree from paper notes.
  • Writing up your tree into a narrative and perform accuracy checks as we go.
  • Beginner’s Online Genealogy Experience – equivalent to Getting Started With Your Family Tree (Webcam required).