HOW COVID-19 IS AFFECTING OUR SERVICES
Only some services are currently operating. Read on…
For customers ordering our very special genealogy experiences please be aware we are posting the voucher packs via Royal Mail First Class only. Allow 2-3 days for delivery depending on the postal service in your region.
After some consideration, we are to remain partially closed until further notice or until the government decides to re-open archives. Our telephones are closed, but we are still able to answer any sales queries or enquiries via email or online chat.
We continue to work behind the scenes and can offer some services.
FAMILY TREE RESEARCH SERVICES
Some of our research services are available, others will be come available after 30th June. However, due to limited delivery of documents from government departments expect SEVERE DELAYS to our delivery to you. We strongly advise against ordering a research package for a specific birthday etc.
REVISED GIFT VOUCHER DATES FOR GENEALOGY EXPERIENCES
For CURRENT customers who have not been able to take their genealogy experience, we are extending voucher expiry dates and giving you an extra 15 months on top of your expiry date.
For new customers considering pre-ordering a genealogy experience, we are currently extending the length of the gift certificate from 12 months to 15th months, thereby allowing the gift recipient FIFTEEN MONTHS in which to book and take their genealogy experience.
This is subject to extension – we want all customers to be able to enjoy their genealogy experiences!
Stuck at home? Or need a gift for someone who’s stuck at home researching their family tree?
Try our online guidance/advice sessions via video, chat or email. We can talk you or the gift recipient through research techniques or problems. Learn more..
Genealogy Gifts for all occasions
Treat a loved one or treat yourself... Choose from genealogy experiences to beautifully presented family history research.
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